You need to make sure your mobile number in Emirates ID remains updated to use important UAE government and private services. Should you have recently switched your phone number or aren’t getting notifications from immigration, banks or the app through them, you should go and update it. We describe in this article how to update your mobile phone number for an Emirates ID on the ICA website and ICA app.
Why It’s Important to Update Your Mobile Information
Your Emirates ID links to many electronic services in the UAE. If you have an outdated or incorrect mobile number, it can cause a number of difficulties.
- Not receiving renewal messages on visas
- There are no banking OTPs or login verification being delivered to me.
- Depending on how well the government sends alerts via SMS
- Enquiries about updating or renewing an Emirates ID
- Difficulty receiving emergency warnings or using electronic services
Is There a Fee to Update Your Mobile Number?
Yes. Sometimes it’s free, but in most cases, paying AED 50 is required when using the ICA website, app or service centers. You can pay using a debit or credit card on the website.
How to Change Mobile Number via ICA Website
Changing your mobile number on the Federal Authority for Identity, Citizenship, Customs and Port Security (ICA) Smart App is simple. Services website:
Step-by-Step Guide:
Step 1: Visit the ICA Website
Check out ICA UAE Smart Services by going to their official website. https://smartservices.icp.gov.ae
Step 2: Start the Service
- Navigate to:
- Start with More Services, then go to Other Services, then Personal Information, then Update Personal Information
Step 3: Enter Your Details
- Pick which nationality you hold.
- Select “Visa” under Choose File Type.
Often, your visa stamp or Emirates ID will show your file number which usually looks like 123/456/7891011.
Step 4: Fill In the Application Form
Enter the following details:
- Passport Number
- Full Name (English and Arabic)
- Date of Birth
- Nationality
Step 5: Enter Your New Mobile Number
- Write your new mobile number in the field where it is required
- You will get a verification code sent to your new number.
- Enter the OTP to confirm your login.
Step 6: Pay the Fee
- Make sure all the knowledge you gathered is well organized.
- You must pay the AED 50 cost by using credit or debit card.
Step 7: Confirmation
- After you submit your details, your number will be updated in 2 to 7 workdays
- You’ll be sent a confirmatory SMS and email.
How to Change Mobile Number Using the ICA App
Would you rather use your phone? You can do it in several ways and this article outlines them all via the ICA UAE App.
Step-by-Step Guide (ICA App):
- Download ICA App on Google Play or the Apple Store.
- If you already have an ICP account, use it or create a new one with your ICP information.
- Go to:
- Update Your Information → Public Info Service
- Select:
- Class: Residency
- Emirates ID is the kind of ID you should get.
- Enter:
- Your Emirates ID number
- Passport number
- Enter your new mobile number.
- Enter OTP you received on your phone
- Pay online, use the link below and pay AED 50.
- Done! It will take 2 to 7 days for your number to be updated.
Quick Summary
| Method | Platform | Fee | Processing Time |
|---|---|---|---|
| ICA Website | smartservices.icp.gov.ae | AED 50 | 2 – 7 days |
| ICA Mobile App | Android / iOS App | AED 50 | 2 – 7 days |
| Service Center | In-person | AED 50+ | Same day or faster |
